Must Have Features Of Cloud Telephony

The virtues of cloud storage have been extolled for long particularly during the recent years. True, there is ample scope for cloud based systems that can solve the problems of most businesses effectively. Strangely, the efficacy of Cloud Telephony has been overshadowed to some extent. However, time has proved that it can be equally advantageous. It is necessary to learn about the underlying technology behind it though. Just opting for it blindly because of the term ‘cloud’ is not going to help you to further your business. You do have to go to a provider who will fulfill the following objectives perfectly

•  Self Service on demand- You should be able to provision phone numbers and PRIs and store them effectively without contacting any person. The ‘Application Programming Interface (API)’ will be doing it for you.
•  Access- You need to have the freedom of logging in from just about anywhere in order to control your resources. You just have to integrate the telephony into the applications who currently utilize.
• Resources- Your provider is sure to pool the resources together for serving multiple customers at the same time. You need to check whether you can use the resources as and when required.· 
• Capability- The ease of handling more than a 100 calls during peak hours and limiting it to 10 or 12 during the lax hours will help you to understand the extent of the elasticity. You need to be clear about your objectives while opting for this kind of telephony though.